The legal service you can expect when you instruct a barrister will obviously include a high degree of knowledge of the law from a legal expert.
At Five Paper we go further than that. As well as providing the most informed, up-to-date advice and technical skill, our barristers and clerks aim to deliver:
- A user-friendly and accessible service.
- Responsive, timely communication, whether in person, by phone or in writing.
- Excellent standards of client care, delivered in a transparent way.
- A cost-effective approach with no compromise on quality.
- Respect for the personal, professional, financial and commercial impact that legal proceedings can have.
This five-part promise is the key to our strong relationships with solicitors and clients. We constantly monitor results so that we can improve our legal service and the experience for all concerned.
When you instruct us we establish the level of urgency with you and agree a timeframe. We never forget that time is money and aim to complete all legal work as quickly as we can. If it looks as though there might be a delay, we’ll let you know as soon as possible and help make alternative arrangements if necessary.
We’ll be happy to meet you in one of our conference rooms or at a location of your choice. An appropriate venue can be arranged for wheelchair users
Sometimes you may wish to speak informally with a barrister rather than issue a formal instruction – that’s no problem at all. We encourage you to contact us whatever your requirement.
Once you instruct us you can communicate in any medium that suits you: face-to-face, by phone, email or fax.
Occasionally you may need access to counsel at short notice or outside normal business hours. We aim to be as flexible as possible. If your barrister is unavailable our clerks will find a suitable replacement. Wherever possible we encourage you to copy our clerks with instructions that you email to barristers; this ensures that we can take action if your contact is unavailable.
It is clearly beneficial for counsel to attend all important hearings – this is one of our priorities. If exceptional circumstances force a barrister’s absence, we will find a suitable substitute and ensure they are fully prepared. Occasionally it may be cost-effective for a less senior barrister to attend an interim hearing. We will advise you when this is the case and involve you in identifying the right person to attend.
Chambers is committed to providing an environment in which all barristers, pupils and members of staff can achieve their best, irrespective of their sex, ethnicity, age or any other protected characteristic, ranking 4th place in the Overall Diversity League Table for Barristers’ Chambers 2015.
To find out more about our commitment, our other rankings and what we do to promote equality and diversity, click here.