If you wish to make a complaint against a barrister in Chambers or a member of staff, you are invited to let us know as soon as possible and we will respond very promptly in accordance with our Procedure.

 

An overview of Chambers’ Complaints Procedure

  • If you have a complaint relating to any of our barristers or members of staff you are invited first to ring and speak to our Senior Clerk, David Portch, who will try and resolve matters informally. It is envisaged that the majority of complaints will be satisfactorily resolved at this first stage.
  • If that is unsuccessful you will be invited to commit your complaint to writing and send it to the Chairman of the Chambers Complaints Panel, who will appoint a member of the Panel to investigate and in due course report with his conclusions and proposals for resolving it.

Five Paper Complaints Procedure

  • In the event that a requirement is imposed on the barrister complained about that he should forgo fees or pay compensation or it is recommended that Chambers considers his expulsion, the barrister concerned has a right of appeal which must be exercised within 7 days following notification of the Complaints Panel’s decision. Any such appeal will be determined by a person nominated by the Chairman of the Bar of England and Wales.
  • If you are dissatisfied with the final outcome, you may take up your complaint with either the Legal Ombudsman or the Bar Standards Board, depending upon whether you are a client or not.

If you would like to discuss any aspect of Chambers Complaints Procedure in more detail or wish to make a complaint,

please contact one of our clerks on 020 7815 3200.